Terms And Conditions

HifiStudio79.nl uses the following general terms and conditions:

Article 1 Applicability

1a These Terms of Delivery apply to all offers, orders and agreements of HifiStudio79.nl.

1b Placing an order implies that you accept the applicability of these Conditions.

Article 2 Offers and availability

2a All offers of HifiStudio79.nl are without obligation and are subject to availability. HifiStudio79.nl expressly reserves the right to change the prices and delivery conditions, in particular when this is necessary on the basis of (legal) regulations. The offer on the website is placed with the greatest care, but it is possible that an incorrect photo, text or price is stated. The buyer cannot derive any rights from this, especially if the delivery of the product has been delivered in accordance with the manufacturer’s specifications.

2b An agreement is only concluded after acceptance of the order placed by the buyer by HifiStudio79.nl. HifiStudio79.nl is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, HifiStudio79.nl will inform you within 3 days after receipt of the order.

Article 3 Prices and payments, reflection period, return shipment or return payment

3a The stated prices for the products and services offered are stated in Euros, including VAT and excluding shipping costs, unless stated otherwise or agreed in writing. All prices are subject to price changes.

3b the customer has a statutory cooling-off period of 14 days after delivery. Before this period has expired, the customer must inform Hifistudio79 that he/she wishes to make use of the statutory cooling-off period. With a B2B order there is no cooling-off period and there is no possibility of return and the purchase is final after receipt of payment.

Customers from outside the European Union are not entitled to a return. If a return is accepted, the shipment to send the package to you will not be refunded. As a buyer, you ensure that the package is returned so that hifistudio79 does not have to pay any import costs. If we have to pay import cost, then Hifistudio79 has the right to deduct the height of these costs with the amount to be refunded.

3c return is for the account of the customer and must be returned to Hifistudio79 within 2 weeks after notification of the reflection period. If the product has not been returned, Hifistudio79 can no longer accept it as a return.

When you have ordered something online, a purchase agreement is concluded between us and you as the buyer. From the moment of transfer of possession, the risk passes from the seller to the buyer. This means that you are now responsible for any damage or loss of the package. This ensures that if the product is damaged or lost during the return shipment, this will be for your own account. After all, it has become your own responsibility to ensure that the product arrives safely at the relevant seller. This is independent of whether a shipping label can be obtained through us, as this is only a service where there is an ease of obtaining a label. You are free to return the return shipment as you wish, but always take into account loss or damage and that this is at your expense. We therefore recommend that you always choose DPD for option 1, a shipping label via hifistudio79 as a service, since the shipment is then insured for a minimum of 500 euros. Of course you can also choose option 2 and arrange the shipment yourself and choose a carrier of your preference.

3d The product will be inspected for damage upon receipt. If damage has occurred or the packaging has been completely torn open, Hifistudio79 will charge the costs for this and, if possible, deduct it from the amount to be returned. Pick-up elements and storage media cannot be returned if the original packaging has been opened. Specially ordered products on customer order and/or mounted cables can also not be returned. Used items that cannot be exchanged for hygienic reasons, such as earplugs, headsets and headphones. This is because the product has come into contact with the ear. A product that has been sealed for health or hygiene reasons, so that we can determine if the product is not used when returned. Breaking the seal ensures that we cannot accept the return of the product.

There is an exception to 3c, if the return is our liability in the event of incorrectly delivered product or damaged product, then a return label can be printed out by the customer free of charge via the return portal. If this is not possible, Hifistudio79 will provide a Postnl or DPD label and the buyer will deliver the product to a parcelshop of his choice. When placing the order, the buyer agrees to this procedure, there are no exceptions.

3rd Payment must be made without discount or compensation before delivery or upon delivery of the goods, unless otherwise agreed in writing.

3f If the Buyer is in default with the payment of outstanding claims, HifiStudio79.nl will refuse any new orders as long as the outstanding claim has not been paid until it has been paid. HifiStudio79.nl is entitled to suspend or dissolve the relevant agreement. If a customer has unlawfully received a product and does not wish to cooperate with the return of the product (see 3d explanation 3c), Hifistudio79 will take the necessary legal steps, file a report and hand over the claim to our collection partner, whereby the claim is increased by the statutory judicial collection costs.

3g HifiStudio79.nl is authorized to use third parties for the collection of claims.

3h for shipments that are returned after Hifistudio79 has accepted, the amount paid is generally deposited into the buyer’s account within 5 working days, but at the latest within 14 days. The buyer agrees to this term upon purchase.

3i outstanding return payment also applies in the event that an ordered product can temporarily not be delivered by Hifistudio79 and the customer decides to wish his money back, in accordance with and permission from Hifistudio79 with article 4a and 4b. Reimbursement in the event of non-delivery is generally made within 5 working days, but at the latest within the statutory period of 14 days. Of course, taking into account public holidays that can cause delays, also at the banks.

3j If the customer places an order and cancels it before it has been sent, a legal term of 14 days applies for the return payment. Regardless of the reason for cancellation, this applies. In the unlikely event that the product has already been sent, the customer must arrange the return or not accept the package at all.

Article 4 Delivery time order, damage and warranty

4a Products ordered at HifiStudio79.nl will be delivered to the buyer as soon as possible, but the delivery times specified by HifiStudio79.nl are only indicative. Exceeding any delivery term does not entitle the buyer to compensation. If a payment is not successful and hifistudio79 must help you with this, the delivery time can be suspended by 2-3 working days, because the payment procedure has to be created manually and the procedure takes longer. On our website you will generally find two indications regarding delivery times: ordered before 1400 hours, shipped today (the product is directly in our stock and will be shipped the same day if an order is placed before 1400 hours) and available within 1-2 working days ( the product is available through our supplier and is ordered after your order and can usually be shipped the next day by us to your address). Please note, in these times of Corona it can sometimes happen that a product with these 1-2 working days is not in stock at our supplier. If you then agree to a longer delivery time on which we will inform you, the order will be kept open, on the other hand you can also opt for a refund.

4b Delayed delivery does not give the right to cancel the order or to dissolve the agreement, unless the exceeding of the delivery term is such that the buyer cannot reasonably be expected to maintain the agreement. In that case, the buyer is entitled to cancel the order or to dissolve the agreement insofar as this is necessary.

4c When determining damage on receipt, via a courier UPS, DHL, GLS, you must inform Hifistudio79 about this by return no later than 3 working days. You must keep all items with you, such as the damaged items/products and the associated packaging such as boxes and inner packaging. Without these documents, the courier service cannot determine what caused the damage and the carrier does not accept any liability. If one of the documents is missing, you are emphatically not entitled to compensation, since Hifistudio79 cannot have a thorough investigation carried out into the damage that has occurred and the reason for it.

4d on all products that Hifistudio79 delivers, the standard legal warranty is extended on the one hand with the manufacturer’s warranty if applicable. Demonstrators may be subject to a reduced warranty as products have either been used on the one hand and are sold at a significantly discounted price. At clearance prices where the latter are products and it is stated “sale price take it with you”, there is only a warranty when receiving the product and that it is sound, so the standard warranty is not valid here. In certain cases, the warranty is extended. By accepting the product or purchase, the buyer agrees to this condition. Warranty is between Hifistudio79 and the buyer as stated on the invoice with personal details. The commercial or factory warranty is not transferable to a 2nd owner, as it deviates from the invoice, even after sale the original owner cannot claim a warranty on behalf of the 2nd owner (after all, the first owner is no longer the owner).

In case of a defect under warranty, Hifistudio79 pays the shipping costs. In the event of an unjust claim for warranty, the customer must pay the research costs of 40 euros including VAT (that includes the return costs to send the product back to your address).

With B2B there is no consumer guarantee, i.e. ex VAT orders in the name of a company. In case of a warranty request, the customer must always bear the shipping costs. If there is a defect, hifistudio79 can decide to pay the costs of returning it after repair to the customer. When placing an order, the customer agrees to these terms and conditions. The warranty with B2B is a maximum of 1 year and if shorter this will be stated.

4e No warranty is given on cleaning or maintenance work, as well as on repairs due to lightning, water or moisture damage.

4f Hifistudio79 is not obliged to make any repairs as long as the client remains in default with regard to any performance.

4g Costs of driving or sending to Hifistudio79 and return costs are not covered by the warranty.

4h If a product was delivered incorrectly or if it immediately shows a defect, you must inform Hifistudio79 immediately. The aforementioned costs are then for the account of Hifistudio79. The customer will of course be helped free of charge. If no defect in a product is found or if the cause lies elsewhere, so not product-related, the costs will be borne by the customer. The customer can choose to have the product returned at his expense and will receive an invoice from Hifstudio79 for this. Hifistudio79 will then not bear the shipping costs, after all Hifistudio79 cannot be blamed, the product functions. The customer can always pick up the product in the store by appointment. If Hifistudio79 bears these costs, this will be made known to the customer in advance.

Article 5 Liability and Force Majeure

5a liability
Apart from the liability according to mandatory legislation and according to the warranty conditions, Hifistudio79 only accepts liability for damage insofar as it is caused by intent or gross negligence. This liability will in no case amount to more than the price (excluding turnover tax) that has been stipulated between Hifistudio79 and the client with regard to the relevant agreement, while in the absence of legal validity the maximum amount to be reimbursed is equal to that which, where appropriate, by the insurance of Hifistudio79 is paid out.

5b Without prejudice to its other rights, HifiStudio79.nl in case of force majeure has the right, at its own discretion, to suspend the execution of the placed order by the buyer, or to dissolve the agreement without judicial intervention, such by the buyer in writing and without HifiStudio79.nl being obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.

5b Force majeure is understood to mean any shortcoming that cannot be attributed to HifiStudio79.nl, such as: for example in the event of technical/provider problems or due to errors by third parties such as carriers or credit card companies. This is because HifiStudio79.nl is not due to its fault and is not for its account under the law, legal act or generally accepted standards.

Article 6 Privacy

6a HifiStudio79.nl respects the privacy of all users of its site and ensures that the personal information that the buyer provides us is treated confidentially. We use the buyer’s information to process orders as quickly and easily as possible. For the rest, we will only use this information with the buyer’s permission. HifiStudio79.nl will not sell personal information of the buyer to third parties and will only make it available to third parties that are involved in the execution of the order placed by the buyer.

6b The sending of personally oriented offers, newsletters and/or advertising material by HifiStudio79.nl only happens if the buyer has given permission.

Article 7 Complaints/Disputes

In the unlikely event that something goes wrong with an order, we recommend that you make this known to us by emailing info@hifistudio79.nl or via our contact page on the website. If in your opinion no suitable solution is offered, you can register the dispute via Stichting Webwinkelkeur for mediation https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/. As a customer you can also choose to register a complaint via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. Please note that you can only submit the complaint if your complaint is not already being processed by one of the above options.